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A: With Hit Talk, you can add up to 4 team members to your extension. This allows your team to help manage inbound calls, text messages, and bookings that come through your listing, ensuring smooth communication and efficient coverage.
You can add up to 4 members to help with phone calls, text messages, and bookings associated with your listing.
Each team member can have their own unique schedule, role, and contact information in your account. You also have the ability to assign a ring position for each member, allowing calls to be routed to them in a specific order. This is especially helpful for businesses with multiple departments or services, ensuring that the right person handles each call.
Edit each of your member's schedules, roles in your business, contact information, and ring position.
If you need to add more than 4 team members, you can contact our support team directly at 1-833-HIT-TALK. Let us know how many additional lines you need, and we’ll discuss pricing options with you.
Benefits of Adding Team Members:
Efficient Call Management: Each team member can be assigned their own schedule and ring position.
Complete Coverage: All team members receive notifications for calls, texts, and bookings, so no important messages are missed.
Customizable Roles: Tailor each member’s role and contact details to fit your team’s structure.
Whether you have a small team or need more help, Hit Talk makes managing your business’s communication easier than ever.
A: Hit Talk provides a member-to-member calling system for Astronaut Plan subscribers, allowing seamless communication within the network.
Stay connected with your network—dial member extensions directly through Hit Talk!
How to Call Another Member's Extension:
📞 Dial: 1-833-HIT-TALK (our official network phone number). 🔢 Enter the 4-digit extension of the member you want to reach when prompted. 📲 Wait for the connection: The receiving party will see your phone number and hear a notification that a Hit Talk member is calling. They can then choose to accept or decline the call.
Who Can Receive Extensions?
🚀 Astronaut Plan subscribers receive a unique 4-digit extension to share with fellow members, industry connections, and supporters.
This feature is designed to enhance collaboration between artists, producers, and professionals, making communication easier and more efficient within the Hit Talk network!
If you have any trouble dialing an extension or need help setting yours up, our support team is here to assist you 24/7.
A: Hit Talk offers two types of call transfers for Astronaut Plan members using their 4-digit extensions:
Transfer Codes are located on your listing edit page.
1. Blind Live Call Transfer
This method instantly transfers the call to another member without speaking to them first.
🔹 Steps:
1️⃣ While on a call, press "#,#" (Pound, Pound) to start the transfer.
2️⃣ You'll hear a transfer prompt followed by a dial tone.
3️⃣ Enter the 4-digit extension of the recipient. 4️⃣ You'll hear "Transfer complete"—hang up, and the caller will be connected.
🛑 Need to cancel? Press "*" (Star) to keep the call on your phone.
⚠️ Important: If the transfer is to a Forwarding Phone Number and there’s no answer, the call returns to you (unless voicemail or an auto-responder picks up).
2. Attended Live Call Transfer
This method lets you speak with the recipient first before completing the transfer.
🔹 Steps:
1️⃣ While on a call, press "#,#" (Pound, Pound) to start the transfer.
2️⃣ You'll hear a transfer prompt followed by a dial tone. 3️⃣ Enter the 4-digit extension of the recipient.
4️⃣ You'll hear "Transfer complete", but stay on the line to speak with the recipient first. 5️⃣ Once ready, hang up, and the caller will be connected.
🛑 Need to cancel? Press "*" (Star) to keep the call on your phone.
⚠️ Important: If transferring to a Forwarding Phone Number with no answer, the call returns to you unless voicemail or an auto-responder picks up.
Why Use Call Transfers?
🚀 Seamless communication within the Hit Talk network 📞 Easily connect artists, producers, and industry pros 🔄 Quickly route calls without disrupting the conversation flow
If you have any issues with transferring calls, contact Hit Talk Support for assistance.
A: Yes! You can set operating hours so your phone only rings during specific times. This feature ensures you receive calls only when you're available, helping you maintain a work-life balance while staying connected.
Take control of your availability—set your operating hours and receive calls when it works for you!
How to Set Your Operating Hours:
1️⃣ Log into your Hit Talk account. 2️⃣ Navigate to ‘My Listings.’ 3️⃣ Locate the phone line you want to update. 4️⃣ Click the ‘Edit’ button next to it. 5️⃣ Set your desired operating hours (e.g., only during business hours or specific days). 6️⃣ Click ‘Save.’ 7️⃣ Your changes will be submitted to our support team for processing.
⏳ Processing Time: 🔹 Please allow up to 24 hours for your new settings to take effect.
📌 Why Set Operating Hours?
✅ Avoid after-hours interruptions. ✅ Maintain a healthy balance between work and personal time. ✅ Ensure clients and collaborators reach you at the right time.
If you have any issues setting up your operating hours, contact Hit Talk Support for assistance!
Don't forget you can add up to 4 team members to your Hit Talk listing to help field calls, texts, and bookings!
You can add up to 4 members to help with phone calls, text messages, and bookings associated with your listing.
Edit each of your member's schedules, roles in your business, contact information, and ring position.
Each team member can have a separate schedule assigned to them, allowing for efficient client communication and coverage. All team members will receive notifications about incoming calls, text messages, and bookings, ensuring that no important inquiries are missed.
A: Yes! If you're subscribed to the Astronaut plan, you can upload your own hold music to personalize your callers' experience. This is an excellent way to promote your latest release, share updates, or set the right mood before you answer.
Keep your audience engaged—upload your own hold music and turn every call into a promotional opportunity!
How to Add Your Own Hold Music:
1️⃣ Log into your Hit Talk account. 2️⃣ Click on ‘My Listings.’ 3️⃣ Locate the phone line where you want to change the hold music. 4️⃣ Click the ‘Edit’ button. 5️⃣ Go to ‘Phone Settings’ and find the audio upload option. 6️⃣ Browse your device and select the audio file you’d like to use. 7️⃣ Click ‘Upload.’ 8️⃣ Preview the audio to ensure it's correct.
⏳ Processing Time: 🔹 Your new hold music will be live within 24-48 hours, depending on the file size and our support team’s schedule.
🎶 Why Use Custom Hold Music? ✅ Promote your new release while callers wait. ✅ Announce updates or special promotions. ✅ Enhance your brand identity with a unique caller experience.
💡 Pro Tip: Your hold music can be a song snippet, spoken-word promo, or a creative jingle—anything that represents you and keeps callers engaged!
If you experience any issues, contact Hit Talk Support, and we’ll assist you with the upload process.
A: If you'd like to block a caller from reaching you, we have a simple and efficient process for that.
Here's how you can add a caller to the block list:
1️⃣ Send a text message to our Hit Talk phone number (1-833-HIT-TALK) with the details of the caller you'd like to block. 2️⃣ Provide the phone number or any relevant information so we can identify the caller accurately. 3️⃣ Our team will add the caller to the national block list, ensuring they can no longer contact you or other members of the network.
At Hit Talk, we value and respect our community members. Disrespecting one of us is disrespecting all of us. By blocking disruptive callers, we help maintain a safe and supportive environment for everyone.
💡 Note: The process is swift, and once the caller is blocked, they will not be able to reach you through our network again.
If you have any questions or need further assistance with blocking a caller, please don't hesitate to reach out to our support team!
A: Yes, Hit Talk offers both toll-free and local phone numbers as part of our Ozone Player plan, designed to enhance your business communication. Here’s how it works:
Virtual Phone Numbers (DID - Direct Inward Dialing) A Virtual Phone Number, also known as DID, is a telephone number that is not tied to a specific physical phone line. Instead of being hardwired to one device, these numbers can forward incoming calls to a variety of destinations, such as:
📱 Mobile phones
📞 Landline phones
💻 VoIP (Voice over Internet Protocol) services
How Virtual Phone Numbers Work: When someone calls your virtual number, the call is automatically redirected to whichever device or number you choose. This flexibility allows you to manage calls from anywhere, ensuring you're always accessible no matter where you are.
Benefits of Virtual Numbers:
Stay Accessible Anywhere: Route calls to your mobile, office, or any preferred device.
Professional Presence: Use a dedicated business number without revealing your personal phone number.
Global Reach: Create a local presence in multiple regions without needing a physical office.
Efficient Call Management: Set up voicemail, call forwarding, and even a call menu to route calls to the right department or person (e.g., press 1 for Sales, press 2 for Engineering).
How to Get Your Virtual Phone Number: With the Ozone Player plan ($25/month), you can choose between a local or toll-free number, which will be seamlessly integrated with Hit Talk’s communication features. Plus, we’ll set up a call menu for your business, making it easy for clients to navigate your services.
Ready to take your business communication to the next level? Sign up for the Ozone Player plan today and secure your own Virtual Phone Number. For more details on pricing and additional benefits, check out our pricing page.
Make sure your business has a professional presence with Hit Talk!
Check out our pricing page for more information and the benefits we offer when you register as an Ozone Player.
A: When a Hit Talk call is coming through, you’ll be able to recognize it easily.
Here's how you’ll know:
Caller ID Display: When someone calls your extension from our main line, your phone will ring just like any other call. The caller's phone number will be displayed on your device’s caller ID, allowing you to see who’s calling.
Audio Announcement: In addition to the visual cue, there will be an audio announcement that will prompt you to either accept or decline the call. This is to ensure you are aware that the call is coming through Hit Talk’s system, allowing you to make an informed decision about answering.
Voicemail Option: If you choose to decline the call, it will be routed to your voicemail, provided you have voicemail set up. This ensures that you don’t miss any important calls, even if you are unable to answer them at that moment.
This process provides you with flexibility and control over your calls, making it easy to manage incoming communications efficiently through the Hit Talk system. Whether you're on the go or in a meeting, you won’t miss a call from the network!
A: Changing your Hit Talk extension is simple.
Here's how you can request a new one:
Text Our Support Team: To begin the process, simply text our support team at 1-833-HIT-TALK with the desired extension you’d like to use.
We’ll Process Your Request: Once we receive your text, our support team will review your request and do our best to accommodate your preferred extension.
Availability Check: Please note that if another network member has already selected the extension you’ve requested, you’ll need to choose an alternate one. We will inform you if that happens and work with you to find another available option.
Changing your extension gives you flexibility and the ability to select a number that aligns with your professional needs or personal preference. If you need assistance during the process, feel free to reach out to our support team for guidance!
A: Currently, Hit Talk does not support outbound calls from your extension. This means that while you can receive calls through your extension and manage them effectively, you won’t be able to initiate outgoing calls directly from the extension at this time.
However, we understand that being able to make outbound calls is an important feature, and we’re actively working on adding this functionality to better serve our members. Stay tuned for updates, as we’re continuously improving the platform to meet your needs!
In the meantime, feel free to reach out to us if you have any questions or need assistance with any other features. Your feedback is invaluable as we continue to enhance the Hit Talk experience!
A: Yes, we offer call recordings for members who have signed up for our Astronaut or Ozone Player plans.
If you’d like to access inbound call recordings from your extension, here’s how you can do it:
Log in to your Hit Talk account.
Navigate to the ‘My Listings’ section.
Find the listing you want recordings for and click the ‘Manage Listing’ button.
Scroll down to the Call Recording section of the page.
Click the ‘Request Entire Call History’ button.
Choose the dates of the calls you’d like to request recordings for.
You must have an account and be logged in to access your 'My Listings' Page.
Click the 'Manage Listing' button to gain access to that listing's edit page.
You'll need to choose the dates of the calls you'd like to get the recordings for.
Opt in to have your recordings provided along with your call logs.
Once you've submitted your request, please allow up to 24 hours for the recordings to be emailed directly to you.
Note: This feature is available exclusively for Astronaut and Ozone Player plan members.
If you encounter any issues or need additional assistance, feel free to contact our support team.
A: Yes! Hit Talk offers a dedicated AI-powered booking assistant named Aaliyah to help streamline your studio and venue booking process. Whether you're an artist looking for the perfect recording space or a venue for your next big performance, Aaliyah is here to assist you every step of the way.
How to Access Aaliyah, Your AI Booking Assistant
Aaliyah is available 24/7 through our toll-free number:
📞 Dial 1-833-HIT-TALK 🔢 Press 7 when prompted
Once connected, Aaliyah will guide you through a simple series of questions designed to collect the necessary details for your booking request. This ensures that your inquiry is sent to the most suitable studio service providers, venue owners, and event coordinators within our extensive coast-to-coast network.
This video is an example of the series of intake questions Aaliyah will ask to assist you with your booking request better. Note: Please speak clearly so she can accurately help you get the best results.
What to Expect When Using Aaliyah
1. Call 1-833-HIT-TALK and Press 7 – Get connected to Aaliyah instantly.
2. Answer a Few Questions – Aaliyah will ask about your booking needs, such as:
Type of service (studio or venue)
Preferred location
Date and time of booking
Special requirements (equipment, engineers, space size, etc.)
3. Request Submission – Aaliyah will process your request and send it to the appropriate studios or venues that match your criteria.
4. Receive a Confirmation Text – You'll get a text confirming that your request has been successfully submitted.
5. Wait for Provider Responses – Studio and venue owners will reach out to you directly to discuss availability and finalize your booking.
This is an example of how your confirmation text will be sent out to you once you've completed the intake questions.
Why Use Aaliyah for Bookings?
✅ Fast & Efficient – No need to search manually; Aaliyah gets your request to the right providers instantly. ✅ Saves You Time – Instead of contacting multiple studios or venues individually, Aaliyah does the work for you. ✅ Wide Network Access – Aaliyah connects you with Hit Talk’s extensive list of service providers across the country. ✅ 24/7 Availability – Bookings can be made anytime, even outside normal business hours.
Hit Talk’s Commitment to Easy Booking
At Hit Talk, we know that time is valuable, especially for independent artists and industry professionals. That’s why we’ve developed Aaliyah—to simplify, streamline, and enhance your booking experience. Whether you need a top-tier recording studio or the perfect venue for a live show, Aaliyah ensures your request reaches the right providers quickly and efficiently.
So, next time you need to book a studio or venue, let Aaliyah handle it! Dial 1-833-HIT-TALK and press 7 to get started. 🚀
A: No worries! If you’re unable to answer a call from a client or fan, Hit Talk’s AI receptionist, Lucy, has you covered.
Lucy is our intelligent virtual assistant who ensures you never miss a valuable connection. Whenever someone calls your Hit Talk network extension and you’re unavailable, Lucy will step in to gather key details about the caller’s request.
Missed a call? No problem! Lucy, your AI receptionist, is here to assist. She’ll greet your callers, gather their booking details, and make sure you never miss an opportunity. Listen to this sample of Lucy in action—your virtual assistant working for you 24/7!
How Lucy Handles Missed Calls
📞 Caller reaches your network extension but you can’t answer.
🤖 Lucy answers on your behalf, greeting the caller with a professional and friendly response.
📝 Lucy collects essential details, including:
Caller’s Name & Contact Info (phone number & email)
Service They’re Interested In (e.g., studio booking, event space, collaboration, etc.)
Preferred Date & Time for the booking or inquiry
Budget (if applicable)
📩 Once the call ends, Lucy automatically logs the details and forwards them to you via email or text, ensuring you stay informed and can follow up at your convenience.
Why Lucy is a Game-Changer for Your Business & Fan Engagement
✅ Never Miss a Booking – Even if you’re in the studio, performing, or offline, Lucy ensures clients can still request your services.
✅ Professional First Impression – Your callers are always met with a helpful, well-spoken assistant who gathers key details.
✅ Faster Client Follow-Ups – With all necessary information collected upfront, you can respond quickly and efficiently.
✅ Fan & Client Engagement, 24/7 – Whether it's a fan inquiry or a business opportunity, Lucy ensures no connection is lost.