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A: 45-DAY MONEY BACK RETURN GUARANTEE
We truly appreciate your business, and we want you to be 100% happy with your purchase.
However, we know that one of the drawbacks of internet shopping is that you can't try something before you buy it. That's where our money-back guarantee comes in. If you are not completely satisfied with an item, for any reason, you can return it within 45 days of the shipping date for a complete refund of the merchandise price, subject to the limitations listed below.
If you have a problem or question of any kind, call our fulfillment partners at 1-833-448-8255 x 1000. They will do whatever it takes to put things right.
Shipping Damage
Please do not accept any shipment if the packaging appears damaged in any way. Check your order on receipt to be sure everything is included and in proper working order. Hidden damage and missing items should be reported within 48 hours of receipt.
Shipping Costs on Returns
Except for damaged and defective items, you must pay any return shipping and, if we sent you your purchase with Free Shipping (free to you but not to us), we will deduct the outbound shipping cost from your refund as follows:
• Free Ground Shipping – we will deduct $10 from your refund
• Free 2nd Day Air Shipping – we will deduct $50 from your refund
• Free Truck Freight (on Oversized Items) – we will deduct $75 from your refund
Damaged and Defective Items
For obvious damage, just refuse the shipment and we’ll make it right. For hidden damage or defects, call our Customer Service at 1-833-448-8255 x 1000 and we’ll send you a shipping label so you can return the item at our expense.
Conditions of Returns
Returns must be in original packaging, complete with blank warranty cards, owner’s manual, all included parts and accessories, and no sign of wear or abuse. Otherwise, you may be subject to a restocking fee, repair charge, or disqualification. Items must include all original packing materials and must be double boxed if we sent them double boxed. Please avoid using duct tape and other adhesives that leave a residue. We recommend that you get insurance on return shipments. Shipping, insurance, and handling charges are not refundable.
*Limitations and Exclusions
Products in these categories CANNOT BE RETURNED once opened:
• Software
• Hardware with included software such as recording audio interfaces, digital mixers, USB and MIDI controllers, computer-based DJ systems and DJ Controllers
• Copyrighted Items: Books, CDs, DVDs, Sample libraries and blank media.
• Tubes, Stylus Needles, Harmonicas, Ear Worn Items, Wood or Plastic Recorders, Mouthpieces, Strings, Reeds or Fog Fluid.
• Special Order merchandise (items that are not shown on samash.com or regularly stocked by Sam Ash stores) must be paid in full on order and cannot be cancelled unless cancellable at the manufacturer and cannot be returned unless defective.
• Returns must be made within 14 days of purchase for Workstations, DJ and Lighting Equipment, and rack mounted signal processors, but we will accept exchanges for similar equipment for 45 days.
• The warranty on used merchandise only provides refunds and repairs, not product replacementWe reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items.
Please note if you return an item, your refund will not include the original shipping costs.
LIMITATION OF LIABILITY
HIT TALK ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. IN ALL CASES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, LOSS OR DAMAGE TO PROPERTY OR LOST PROFITS, SAM ASH’S LIABILITY IS LIMITED TO THE PRICE PAID FOR THE PRODUCT. SAM ASH IS NOT THE MANUFACTURER OF THE PRODUCT AND MAKES NO WARRANTY OTHER THAN THOSE SET FORTH IN THIS RECEIPT. To the extent the Exclusion of Warranties or Limitation of Liability conflicts with the laws of your state, state law will apply.
A: We want our customers to feel confident in their purchases, so we allow up to 6 business days to cancel your order. After this initial processing period, our automation will be sending your order to our fulfilment partners (usually the artist or service providers in our network) and they will be your point of contact for order-related concerns.
Contact us w(https://www.hittalk.net/contactus)ith any questions or concerns at support@hitta.lk
A: We are happy to ship certain products to a selection of countries, but due to dealer agreements, we are unable to disclose the specific countries online. For more detailed information regarding shipping locations, please give us a call at 1-800-472-6274. Our team will be able to provide you with the exact details.
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Fast and reliable shipping services – tailored for your convenience, with support every step of the way.
Shipping Timeframes
• In-Stock Orders: Most of our in-stock products ship within 24-48 hours of placing your order.
• Back-Ordered Items: If the item you're looking for is back-ordered, it will take additional time to process and ship. To inquire about back-ordered items, please reach out to our Fulfillment Service Center at 1-800-472-6274 for further assistance.
Need More Help?
For any further questions, feel free to contact us directly. We are committed to ensuring your order reaches you as quickly as possible!
A: Unfortunately, we are unable to ship Internet orders to PO Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses.
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For smooth and efficient shipping, be sure to provide a physical address during checkout!
To ensure the safe and timely delivery of your order, all Internet orders must be shipped to a physical address. We recommend using a residential or business address when placing your order.
If you have any further questions or need assistance with updating your shipping address, feel free to contact us, and we'd be happy to help!
A: Yes, absolutely! We offer various discounts to help you save on products and services throughout our network.
Here’s how you can take advantage of them:
1. Individual Service Provider Discounts: Many of our service providers offer their own exclusive discounts, so be sure to check in with them directly to find out what special deals they may have for you.
2. Network-Wide Discounts: We provide network-wide promotions, available to all members. These can apply to a range of services and products.
3. Hit Points Program: Our Hit Points loyalty program allows you to accumulate points for certain activities and purchases. You can then convert these points into valuable discounts on a variety of services and products across our network.
4. Promotions Sent Directly to You: To make sure you never miss out on any deals, we send out promotional content through email, text messages, and over the phone when you dial our toll-free number. This way, you’ll always stay updated on our latest offers.
Keep an eye out for these offers, as they can help you save significantly while accessing the best services and products available to you!
A: We want to make paying for our services and products as easy as possible for you. That’s why we accept a wide variety of payment methods, including:
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Pay your way! Whether it's by card, PayPal, or your favorite mobile payment app, we've got you covered.
1. Credit and Debit Cards: We accept all major credit and debit cards, so you can pay securely and conveniently.
2. PayPal: If you prefer using PayPal, you can also use this trusted payment method to complete your transactions.
3. Mobile Payment Apps: We accept all major mobile payment apps, such as CashApp, Venmo, and Zelle. This allows for quick and easy payments directly from your mobile device.
4. Manual Payment Option: If you want to use a mobile payment app, simply choose the Manual Payment option at checkout. Afterward, we'll contact you to set up the transaction and guide you through the process.
With all these options, paying for your services or products is easier than ever!
A: Yes, we offer FREE shipping on most orders over $49.99 – even for heavy or oversized items! We strive to make your shopping experience as affordable as possible, and that includes keeping shipping costs low.
In addition to offering free shipping, we are proud to have multiple distribution centers across the country, ensuring that your order will arrive at your doorstep within two days in most cases!
After placing your order, you’ll receive a Shipping Confirmation email to let you know your order has been picked, packed, and is on its way. If you have any questions or need assistance with your order, feel free to call our Fulfillment Service Center at 1-833-448-8255.
A: Basic Truck Freight means the driver will bring the order to the end (tailgate) of the truck only.
You will be responsible for carrying the product from the back of the truck into your house, or wherever it's going. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. If this is a service that you may require, please contact us for information and additional fees for this service.
All common carrier deliveries are "tailgate" specific, i.e., drivers are not obligated to unload and carry items into your residence or business. Additional charges for items needing a Liftgate service will apply.
Important Notice about Freight Truck Deliveries
Always inspect your shipment BEFORE signing for it. If opening or assembling is not possible at the time your delivery is received, it is best to indicate "POSSIBLE CONCEALED DAMAGE" regardless of the condition of the box(es). Please make sure you retain a signed copy for yourself.
If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet you are asked to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
All freight damages (by Commerce Law) are the responsibility of the customer, but we will assist as fully as we can.
A: To check the status of your order, you have a couple of convenient options:
1. Website: To check the status of your order, simply reach out to us through our contact page.(https://www.hittalk.net/contactus) Our team will be happy to assist you with tracking information and provide any updates regarding your package delivery.
2. Email Us: You can also reach out to us via email at support@hitta.lk.() We’ll provide you with tracking information and delivery details so you can stay informed about your package.
We’re here to help ensure your order arrives smoothly and on time!
Once an order has been placed, we understand that changes may be necessary. If you need to add or remove an item, please reach out to us as soon as possible via email at support@hitta.lk ()or through our contact page.(https://www.hittalk.net/contactus)
While we will make every effort to accommodate your request, please keep in mind that our orders are processed quickly, and changes may not always be possible before the order ships. We recommend contacting us as soon as possible for the best chance of modifying your order.
A: The security of our users' financial transactions is extremely important to us at Hit Talk and we are 100% committed to protecting you, as well as your customers. For this reason, Hit Talk complies with the Payment Card Industry Data Security Standards (PCI DSS).
PCI Compliance
The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.
PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner.
Click here (https://www.pcicomplianceguide.org/pci-faqs-2/#16)to read more about PCI compliance.
A: At our company, we take fraud prevention very seriously. We utilize advanced payment processing systems that are equipped with various models and tools specifically designed to detect and prevent fraudulent transactions before they can occur.
If a transaction is flagged for suspected fraud, it will be declined automatically. In this case, no further action is required from your side. However, if a payment is mistakenly flagged as fraudulent, we'll promptly reach out to you for a follow-up payment to resolve the issue.
Our goal is to ensure your transactions are secure and seamless, while also protecting against any unauthorized activity.
A: Starting your own store with Hit Talk is a great way to expand your e-commerce presence and connect with your fans in new ways. Whether you're an independent artist looking to sell music or merchandise, or a service provider wanting to offer exclusive content, our platform is designed to help you focus on what you do best—creating music—while we help you grow your e-commerce game.
Here’s how you can get started:
1. Product Submission: You can submit your products to our store, whether they're physical items like t-shirts, vinyl, or digital goods such as music albums or ebooks. For each sale made, you’ll earn a payment. We actively promote your products across our network and on social media platforms, giving you an excellent opportunity to share your brand with your fans and the broader Hit Talk community.
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On your 'My Orders' page, you can click the 'Add New Product' button to open the product submission form.
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The product submission form allows you to provide details about the product you want to have placed in your store.
1. Artist Collaboration: Hit Talk is all about collaboration. By joining forces with us, you can increase your exposure and reach a larger audience. We work together to showcase your products, helping you build a loyal customer base and boost your sales.
2. Promotional Opportunities: We offer various promotional opportunities to increase the visibility of your products. From featured product placements within the Hit Talk community to social media shoutouts, we provide multiple avenues to maximize your reach and attract new customers.
3. Marketing Strategies: Our team will work with you to create a customized marketing plan. We’ll help you highlight the unique features of your products, ensuring that your brand stands out in the market. With effective marketing strategies in place, you’ll be able to elevate your product and grow your sales.
4. Upload Your Products: You can easily upload images, videos, and files to showcase your products. Whether it’s a physical product like merchandise or a digital file like a music album, we make it simple to add the media that best represents your offering. You can also offer customizations like personalized text or pre-order options to give your customers an even more personalized experience.
5. Product Pricing and Information: You can set your own pricing and include detailed product information, such as return policies and care instructions. Additionally, you can offer subscription services for your products, allowing customers to automatically receive updates or new releases from you.
Key Features:
• Physical or Digital Products: Sell items such as t-shirts, albums, ebooks, and more.
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Choose if your product is physical, like apparel, or digital, like audio or visual files.
• Pre-orders and Subscriptions: Allow customers to pre-order products or subscribe to regular shipments.
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Let your customers know when your product will be made available for pre-order.
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Give your subscribers a discount on your products to show gratitude to your loyal supporters.
• Custom Text Options: Let customers personalize their purchases for a more unique experience.
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If you offer personalized custom text options for your products, your customers can provide them for you.
• Pricing Flexibility: Set your sale price, cost of goods, and profit margin, along with any applicable discounts.
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Use our pricing calculator to find out the profit margin and the price per unit for each of your sales.
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Your saved products will appear at the bottom of your 'My Orders' page. Click the 'Edit' button to make any changes to any product.
This is a fantastic opportunity to grow your brand beyond just music. By opening a store on Hit Talk, you’ll have the tools and support you need to expand your merchandise offerings and build a direct sales channel with your fans.
A: When you sell products through your store on Hit Talk, we strive to keep things transparent and straightforward. Our revenue model is designed to benefit both you as the product provider and us as the platform that helps connect you with your audience.
Here's how the breakdown works:
1. 80% to You: For every sale, 80% of the revenue (e.g., $80 from a $100 product) goes directly to you, the product provider. This means you're earning a significant portion of the sale for your hard work and creative efforts.
2. 15% Back to the Purchaser as HP: To further reward your fans and customers, 15% of the sale (e.g., $15 from a $100 product) is returned to the purchaser in the form of Hit Points (HP). These points can be redeemed for discounts on future purchases, incentivizing repeat business and loyalty.
3. 2.9% + $0.30 to the Payment Processor: A small fee of 2.9% plus $0.30 per transaction (e.g., $3.20 for a $100 sale) is charged by the payment processor for handling the transaction securely and efficiently. This ensures that all payments are processed smoothly.
4. Remaining $1.80 for Operating Costs: The remaining amount (e.g., $1.80) goes toward covering the operating costs of running the platform, maintaining the website, and providing customer service and other essential services that keep your store running.
Summary:
• You receive: 80% of the sale
• Purchasers receive: 15% in Hit Points
• Payment processor fee: 2.9% + $0.30
• Hit Talk operating costs: The remaining small portion goes toward supporting platform operations.
This model is designed to ensure that both you and your fans benefit, while Hit Talk takes care of the necessary infrastructure to keep everything running smoothly.
A: At Hit Talk, we maintain strict guidelines to ensure a professional and ethical environment for our users. Items that are prohibited from selling in your store hosted by Hit Talk include:
- Illegal and Counterfeit Items: Any items that violate laws or intellectual property rights, such as unauthorized music tracks, fake artist merchandise, and pirated media.
- Adult Content: Explicit material, including pornography or any content that is sexually suggestive or promotes adult services, is strictly forbidden.
- Hate Speech and Offensive Items: Products that promote violence, discrimination, or hate speech against any individual or group based on race, ethnicity, religion, gender, disability, or sexual orientation.
- Hazardous Materials: Items that pose a safety risk, such as fireworks, explosives, or toxic substances, are not permitted.
Ensuring compliance with these guidelines helps us maintain a safe, respectful, and legal market environment for all members of the Hit Talk community. For more detailed information on our prohibited items policy, please refer to our terms and conditions page.
A: At Hit Talk, we're passionate about providing our customers with premium music-industry products and top-notch service. If you're not completely satisfied with a purchase made in our store, you can return it within 30 days of the purchase date for a full refund or exchange. Just ensure the product is in its original condition and packaging, accompanied by the receipt or proof of purchase.
Our hassle-free return process is designed to make it as easy as possible for you to get back to creating amazing music. If you have any questions or need assistance with a return, don't hesitate to reach out to our enthusiastic and knowledgeable team!
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