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  • What is Hit Talk and how will it help me gain supporters?
    Hit Talk is a nationwide network built to help audio artists in the music industry connect with studios, build their own studios, excel in their careers, and network with other members. Join our studio network today!
  • What is included with Hit Talk phone plans?
    Hit Talk is a feature-rich phone solution for studios that unifies your existing devices into one system. Our features range from a fully customizable call menu to receiving your voicemails by email. A dedicated extension from our toll-free number (example 1-833-HIT-TALK x 5334) Text Messaging to and from your Hit Talk phone numbers. Forward & Route calls to any device; cellular, home, and/or office. *A Call Menu (auto-attendant) that will welcome your callers to your company and offer them a menu of options to choose from. Call Stacking Technology; Your callers are forwarded to you in the order they are received. Never miss a call. Mobile Apps for iOS and Android Hours of Operation; receive calls only when you want to by establishing operating hours for your phones. Scheduled forwarding; create custom schedules for your receiving phones. Unlimited multi-digit Extensions. Call Announcement; Before you answer, know where your call is coming from and choose to accept, reject to the hold queue, or send to voicemail. Custom Audio; Utilize our library of audio for your greeting, menu, or hold music. You can also upload and record your own online. Live Call Transfer; Transfer live phone calls from any phone, cell or landline, to other phones, menu options, extensions, or voicemail boxes. *Submenus; Add more customization options to your call menu and hours of operations features Voicemail to email and the ability to create multiple voicemail boxes. Customizable greetings for answering calls and when you are unavailable. Caller ID and/or Call Screening lets you know who is calling. *Outgoing Caller ID. Keep your number private by showing your Hit Talk number to your clients. *Reporting and call analytics. *Voice Studio. And much more... *Denotes premium features that must be set up by an admin.
  • Do I need to purchase any additional equipment or hardware?
    No. Hit Talk makes use of your existing phones and devices. Simply add any active phone number to a device on your My Account page and we'll make sure to forward your incoming calls to that device.
  • How long does it take to set my account up?
    Joining our network is fast and easy, just head to our member registration page, enter your full name, email address, and the desired password. That's it! If you'd like additional membership perks, visit our membership pricing page to see which features our network offers will benefit your brand/business.
  • Does Hit Talk work with every phone?
    Yes! As long as your phone has an active phone number it will work with Hit Talk. We can forward calls to cellular phones, office phones, home phones, IP phones, satellite phones, etc.
  • Does Hit Talk offer local & toll free phone numbers?
    Yes, to get a dedicated local or toll free number attached to our network for $15/mo, please sign up for our Ozone Player plan and we'll supply you with your own custom phone number.
  • What is a Virtual Phone Number?
    A virtual number, also known as DID (direct inward dialing) or access number, is a telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Fixed (landline), Mobile or VoIP.
  • How do I join Hit Talk's nationwide studio network?
    There are 3 ways to join our network: 1) You can text the word 'JOIN' to our national toll-free number and you'll get instructions sent directly to your device. 2) You can call 1-833-HIT-TALK and press '6' from the call menu. Feel free to leave one of our admins a voicemail detailing studio location and contact information. (You'll have to wait until the call menu starts before keying in any command) 3) You can email an admin at with studio contact, location, and service information. You can also head over to our member registration page here. A confirmation text will be sent out to the phone number we have on file with instructions on how to complete the registration.
  • I already have a business line, can I still use Hit Talk?
    We welcome members with their own form of communication and we look to help propel their business by providing them, supporters. You can use your existing phone number with our network, we'll try our best to port the number over from your current carrier (Sprint, Google Voice, Cricket, etc…) but this process is ultimately approved on their end. (Please note that you must be on our Ozone Player plan in order to port your number over to our network.)
  • I am located outside of the US, can I still use this network?
    Our network is expanding into international communications with caution because of differences in data security in other countries, so at this point, we only allow international incoming calls into our network. Studio partners and service providers outside of the United States (and Puerto Rico) cannot utilize our network communications benefits at this time. Feel free to join our live streams, forum and register for an account, but please understand membership benefits will be limited.
  • How is the structure of this network setup?
    We're essentially a virtual mass production house, preparing audio content to be released though these services: Production - We recruit the nation's finest production specialists to help jump start a project idea you have in mind. Since our system allows our producers to work remotely you can always count on finding clientele, even if they're not local to your area. Recording - Most of our studio partners offer recording and it is the staple service in our network's growth. All recording requests will be picked up by studios local to the requester's area code. Mixing - Our engineers are based all over the country and most are working remotely on projects in tandem with local clients who use our service as well. This allows for a constant flow of work and keeps the client's project moving forward. Mastering - Along with our pantheon of mixing engineers, our mastering experts stretch from coast to coast providing remote services in addition to handling the clients who need services in their area. Rehearsal Spaces - We're always looking to add to our ever expanding list of places artists can use to go over their performances or practice their instruments. Many of our studio partners that offer traditional services like recording, mixing and mastering also offer rehearsal spaces as well, but we also incorporate spaces that are solely for making as much noise as our clients need. Podcast Setups - An online presence is essential for exposure in today's industry, many artists, personalities and DJs want to use studios that are fully equipped to broadcast. Our network is full of these types of these setups, peppered in small towns in big cities all over America, requests for these types of sessions are always available. Video Post Production - The only the video related service we offer pertains to audio, no surprise. Clients from all over send in videos via SoundSpace and our partners can share the videos with the clients with annotations and edit notes. If clients want more of a hands on session they're more than welcome to book service providers close to them. Other Creative Resources - Our network consists of other professionals in areas that will help produce, release and protect your music. As you search our directory please notice that many of the listings will be close to the area you're in (local). The listings owner will update it with what services they offer and what their hours are. Once you have a project that is release-ready we offer coursework to help successfully move your music independently.
  • How is this different from Googling 'Studios Near Me'?
    Google's results are based on user-submitted data therefore when studios relocate or when engineers change home studios, the results are often left obsolete unless the user updates the information. Furthermore, many "closed" studios don't publish their contact information wanting to remain private to select clientele. Our network allows studios to remain private while giving access to potential new clientele by giving these types of studios their own dedicated extension that keeps their own number and information secure.
  • What are the phone lines operating hours?
    Our phone lines are open 24 hours a day 7 days a week, as we know there is no set schedule when it comes to running a studio. Many studios operate after traditional business hours to provide maximum opportunity for clients who work to get off then to the studio, but every setup is different. Please note that businesses and studios will establish their own hours of operation, visit their listings to get accurate business hours.
  • Does Hit Talk have physical offices to visit?
    No, at this time all of our dealings are done digitally and we have virtual studios to remotely help our distant clientele. While we have representation in the northeast, southeast, and northwest regions of the United States, we're still setting up our physical presence.
  • Do I need to be a member to use the features included in Hit Talk's network?
    Our features are available to all, just register by signing up using your email address, Facebook, or Gmail accounts. (Please note that non-US members will have limited benefits inside our network)
  • What security measures are in place to keep my information safe?
    We take the security of our clients and service providers very seriously and place several different layers of protection in place to keep contact details, payment information, and session files private to you and your party. Our payment processors are all PCI compliant and accredited as level 1 service providers and merchants. To learn more about PCI regulations visit here While incoming calls directly to your extension will display the caller's phone number, we reserve the right to mask all incoming calls into our mainline and our dial-a-studio service. This means that our national toll-free number will display on your caller ID instead of the caller's number. Any file uploaded to our native file sharing system will be made public to all other members. ALL session files uploaded to SoundSpace via Dropbox will be private by default but can be shared with anyone once submitted. If you have any further questions click the following links concerning security or privacy matters, or feel free to reach out to our staff at 24 hours a day.
  • I already have a membership but I can't login, please help!
    We've all done it, it's ok. If you've forgotten your password, please click the 'Forgot Password' button to help prompt the process of retrieving it. You'll need to have access to the email that we have on file to receive instructions on changing your password.
  • What is Hit Talk's mission?
    Our mission is to make sure that audio artists are always connected with studio services and products that will help get their work out to the world.
  • I don't see any service rates for some studios, how do I access them?
    We'd love to keep all of our listings updated but each listing is managed by the owner of the business, updated business hours, and service rates are user-submitted. Please reach out to the studio directly for pricing and service details if they are not displayed on their listings.
  • I tried texting a studio and got a 404 error page, what's up?
    When you arrive at a 404 error page attempting to direct text to one of our listings, it is usually an indicator that the studio's line may not be active. Please try to reach these studios by other means (Phone, Email, Facebook, etc...) until this issue is resolved.
  • When I text a studio how long can I expect a response to take?
    Studios are subject to respond at their first available moment, but please bear in mind that studio hands are always busy and a delayed response (2-4 hours sometimes) can be expected from time to time. If you wish to connect with the studio faster please call.
  • When I call a studio, am I being connected directly to them?
    Yes! You call a studio in our network, expect to speak directly to the studio's representative.
  • Why can't I click on some Facebook and Instagram links?
    Some of our studio partners choose to be on selected social media platforms so the link may not be connected to an active profile on either Facebook or Instagram. We are always updating our directory and as social media profiles are created we'll link them to the appropriate partner. Check back often.
  • Which states are your studio partners located in?
    We have partners offering studio services in all 50 states, covering over 1000+ cities that can handle your recording, mixing, and other services.
  • I don't see any operating hours for selected studios, what's up?
    Studios with no operating hours have either not set them up yet or they are closed studios with no set schedule. Please reach out to these studios directly for studio hours and bookings.
  • What happens when I click 'Add To My Studios❤️'?
    Enjoy your favorite studios at a click of a button. Add the studio to your account under 'My Studios' for easy access. If you want to remove a studio from your account just head back to the studio's profile page and click the 'Remove Studio💔' button.
  • How do I text studios to get booking info and more?
    Our world is based on our phones, we've made getting in contact with studios easier than ever by allowing clients to directly text them. To begin a text conversation with one of our studio partners you just need to send a text to our toll-free number 1-833-448-8255 and address the studio with their tag (Ex. @studioname). To make this easier we've included a text message button (💬) you can click that allows you to text the studio partners directly.
  • How do I email studios?
    Want to drop your favorite studio a line? Contacting studios via email is easy, just press the email button (📧), and your email client will open populated with the email address of all available studio reps.
  • How do I call studios?
    To reach studios directly we suggest calling them by clicking the Call button (📞). This will open your phone's default app used to make outbound calls.
  • How do I purchase a beat?
    Head to our Beatstore Click on the track's ADD button Select the licensing agreement of your choice Click proceed to check out Check the box next to I reviewed and agree to the Track(s) License Agreements Purchase using Paypal or any major credit card
  • Do you offer any discounts on beats?
    At this time all pricing and licensing agreement information is established by each individual one of our production partners.
  • How do I filter instrumentals by genre, mood, BPM, and more?
    We can't wait to help build your next hit, we've made it easy to find just the right track for whatever release you're working on. By selecting the type of genre from our extensive list of genres, choosing the mood you'd want the production to set, or making sure the tempo is just right you know what you're selecting before you listen.
  • Can I get a refund on a track that I purchased?
    When you place your order for a track, our production team is paid immediately, and to prevent discrepancies ALL SALES ARE FINAL on instrumentals/tracks purchased on our site.
  • Do I need to clear samples on purchased tracks in order to release my song?
    Samples and other portions of others' work must be cleared by the copyright holder before you can release your music on any large scale.
  • How Tagged & Untagged Beats Work
    Our producer's creative work is very important to us so we've added our tag to each beat in our catalog to prevent piracy and to keep the integrity of each track we sell. When you purchase a track the tag will be removed.
  • Why are there vocals on some the track?
    We love submissions from talented songwriters, producers, and engineers with unfished vocal tracks. If you happen to discover your next big hit and you already hear a voice on it, you can contact the producer to see if you can add some magic to the mix.
  • Do I need to be a member to purchase tracks?
    Our catalog is open to the public and you don't have to sign up to make purchases but signing up will help you connect with the creators of the work.
  • How can I share a beat with someone?
    If you find a beat that your associates have to hear before you purchase. Just click the Share icon to the right of the track name in the header of the player.
  • Where can I find the licensing agreement for each track?
    Once you've placed a track in your cart you will have the option to review the agreement before purchasing. Just press the 'Review' button on the right-hand side. Please read through the document carefully before checking the box indicating that you've read and understood the agreement.
  • How do I search for beats by track or creator's name?
    Searching for your tracks by their name or by the creator is simple. Just click the search bar at the top of the player, type the track or the creator's name. Click Enter/Return to initiate the search.
  • I am a producer, how will I know when an offer is made on my beat?
    You got an offer for one of your tracks, congrats! When we get an offer for one of your beats you'll receive a text message with the offer amount and a message from the potential purchaser. You can accept or decline the offer by responding to the text. The potential purchaser will receive an email with your response and if you should accept their offer we'll send the payment directly to your PayPal account.
  • How much does Hit Talk take from my commission?
    We're going to be processing the transaction and there is a 10% fee on each purchase for this service. We'll send the remaining 90% to the PayPal we have on file for you. If you rise the rank of a network exucutive producer your commissions will rise to 95%. Super producers get 100% of their commissions, these are producers who sell their music exclusively with us and only sell exclusive rights on their beats.
  • Will my files be publicly accessible?
    Yes! We are a closed creative community that believes in providing resources to the general public. When you upload a file it will viewable and downloadable by any visitor to the site. Please note that you have to be a member of our network in order to upload any file.
  • What type of files are supported?
    Archive: RAR, TAR, GZIP/GZ Documents: TXT, CSV, XLSM, PPSX, PPS, XPS , PPT/PPTX (up to 100MB), DWG, PSD, SKP, SKETCH, AI, DXF, GPX, EXE, XYZ Fonts: TTF, OTF, WOFF, WOFF2 Video: .AVI, .MPEG, .MPG, .MPE, MP4, .MKV, .WEBM, .MOV, .OGV, VOB, .M4V, .3GP, .DIVX, .XVID, .MXF, WMV (up to 500MB). Music: WAV, FLAC, M4A (Apple Lossless), MP3
  • Are there any restrictions on uploads?
    Any files promoting pornographic, violent, or general rude behavior will get you blocked from our entire network. Please use discretion when uploading.
  • How do I upload a file?
    Go to the SoundShare page. Log in using the email address associated with your Hit Talk account. Navigate to the folder you want to place the file in. Click +File. Select file(s) from your computer. Click Open.
  • Are there any size limitations on uploaded files?
    Images Supported Files JPG, PNG, GIF, JPEG, JPE, JFIF, BMP, HEIC, HEIF, TIFF, TIF, WEBP, JPEG 2000 and RAW. File Size Limits 25MB (15MB for GIFs) Notes: The following JPEG 2000 file formats are supported: .jp2, .jpg2, .j2k, .jpf, .jpm, .j2c, .jpc, .jpx The following RAW file formats are supported: .arw, .srw, .nef, .cr2, .cr3, .crw, .rwl, .rw2, .raw, .raf, .pef, .orf, .mrw, .dng, .sr2, .srf, .kdc, .k25, .dcr, .x3f, .erf, .3fr Animated WEBP images are currently not supported and convert to static image Videos Supported Files AVI, MPEG, MPG, MPE, MP4, MKV, WebM, MOV, OGV, VOB, M4V, 3GP, DivX, XVID, MXF, WMV, M1V, FLV, M2TS File Size Limits 1000MB. Recommended resolution 1920 x 1080px Audio Supported Files MP3, WAV, FLAC, M4A, WMA, AAC, AIF and AIFF File Size Limits 50MB. Number of channels: 1 (mono) or 2 (stereo) Fonts Supported Files TTF, OTF, WOFF2 and WOFF File Size Limits None. Vector Art Supported Files SVG File Size Limits 250KB Icons Supported Files ICO File Size Limits 25MB Archives Supported Files ZIP, RAR, TAR, TAR.GZ, GZ, GZIP, JAR, 7Z, FGZ and WEBARCHIVE File Size Limits 1000MB Documents Supported Files Note: It is not possible to upload password-protected documents. MS Office: DOC, DOCX, DOCB, DOT, DOTX, XLS, XLSX, XLT, XLTX, PPT, PPTX, POT, POTX, PPS, PPSX Desktop Publishing: PDF, XPS, OXPS, PUB Data: CSV Text: TXT, RTF OpenOffice: ODT, OTT, ODS, OTS, ODP, OTP, ODG Apple iWork: PAGES, NUMBERS, KEY Contacts & Calendar: VCF, ICS, ICAL, ICALENDAR, IFB e-books: EPUB, MOBI Graphics: PSD, AI, INDD, FLA, EPS, XCF, CDR CAD: DWG GPS: GPX, KML, KMZ Code/Programming: IPYNB File Size Limits 1000MB
  • What happens when I mark a folder or file as a favorite?
    Marking favorite files and folders is a great way for members to keep track of important files. You can view your own favorites by clicking My Files (from your login menu) and going to the My Favorites tab. Your favorites are private, meaning only you can view your own favorite folders and files.
  • Help! How do I delete my upload?
    To delete a file or folder: Go to the SoundShare app. Log in using the email address associated with your Hit Talk account. Navigate to the file or folder you want to delete. Click the Show More icon next to the file or folder. Click Delete. Click Delete to confirm.
  • Can I add permissions to my uploaded files/folders?
    You can set the permissions for each individual folder you create in SoundShare. This means that you restrict access to certain folders for some groups or members. Levels of access permissions You can also choose the level of access you want to give a particular member, group, or plan: View: Provides limited access to open, view, and download files in the folder. Upload: Provides the ability to add new files to the folder, and to view and download files. Manage: Provides the ability to add new files, manage folders, and give permissions to others to use access the folder. Permissions can only be managed at the root folder level and applied down to all subfolders under that. Managing Permissions Go to the SoundShare app Click the Show more icon next to the relevant folder. Click Permissions. Remove any unwanted default groups. Type in the name of the preferred member/group/plan for this folder in the search bar. Click the drop-down on the right to assign the permissions. Click Save to apply the changes to the folder.
  • How do I move files in SoundShare?
    To move files and folders: Go to the SoundShare app. Log in using the email address associated with your Wix account. Click the Show More icon next to the file or folder you want to move. Click Move. Navigate to the folder you want to move the file or folder to. Click Move Here.
  • How can I manage multiple files or folders at once?
    To manage multiple files or folders at once: Go to the File Share app on your live site. Log in using the email address associated with your Wix account. Navigate to the relevant file or folder. Click the Show More icon at the top right. Click the check box at the top left. Click the check boxes next to the relevant files to select/deselect. Select one of the icons at the top right: Download: Download the file to your computer. Move: Select the folder you want to the content to and click Move Here. Delete: Delete the file from the app. Click Delete to confirm.
  • How can I edit the file/folder name?
    To rename files or folders: Go to the File Share app on your live site. Log in using the email address associated with your Wix account. Click the Show More icon next to the file or folder you want to rename. Click Rename. Enter the new name. Press Enter on your keyboard.
  • Why is there a dollar sign displayed on some files/folders?
    Some of our premium files are only accessible to paying members. Membership details, fees, and registration are available on our signup page.
  • I want to upload a file for my post, how do go about that?
    Uploading files such as images and videos can really enhance your forum post. File Upload Limitations: Max File Size: 500MB Forum Owner Upload Limit: 15 files per day Forum Member Upload Limit: 10 files per day To upload files in our Forum: Go to your forum page in your live site. Click Create New Post or click on an existing post to comment. Edit the post accordingly. Click the Upload iconin the post toolbar. Select the file you wish to upload. When you're ready, click Publish.
  • How do I delete posts that I created?
    To delete a forum post: On your live site, log into the forum using the email address associated with your Hit Talk account. Click the Show More icon on a post. Click Delete Post. Click Delete to confirm.
  • How do I add images, videos, GIFs and Emojis to my posts?
    Why not add some extra creativity to your forum posts? Whether you're writing or commenting on the post, it's always fun to engage forum members with something that makes your post stand out. Adding an image, video, GIF or emoji to your post is a great way to do this! To add an image, video, GIF or emoji to a post or comment: Go to the forum. Click Create New Post to add a new post or select an existing post to comment on it. Add the relevant text to your post or comment. Click the icons on the toolbar to add the following Image: Click the Image icon and select the image you want to upload. GIF: Click the GIF icon to select a GIF. Video: Click the Video icon to upload a video. Emoji: Click the Emoji icon to add an emoji. When you're ready, click Publish.
  • Can I add captions and links to images I upload?
    You can add image captions and metadata. You can also turn an image into a link. To customize image settings: Go to the forum. Click an image added to one of your posts. Click the Settings icon . Enter a caption in the Image Caption field. Enter alt text in the Alt text field. Enter a web address (URL) in the Link field. Click Done.
  • What happens when I use hashtags(#) in my posts?
    Hashtags help readers find posts related to the topics they're interested in. When readers click a hashtag, they get a list of forum posts tagged with the same hashtag. You can add a hashtag anywhere in your post. Just write the hashtag symbol (#) plus text, with no spaces between them, and then publish your post.
  • How do I tag of members in my posts?
    Give your favorite member a shout-out! All you need to do is start typing"@" plus the member's name, with no spaces (e.g. @johnsmith), and select it from the list. After the post is published, other readers who click on the tagged member are directed to their profile.
  • I want to share a post on social media, how do I do it?
    Go to the forum. Click the relevant post. Click Share. Choose how you want to share your post: Share on social media: Click the relevant social media icon. Log in to the social media site (if not already logged in). Click to post. Share a link to the post: Click the Link icon (link is already copied). Paste the link in an email or anywhere you like
  • What does the Mark as Best Answer button do?
    Like one answer more than another? Selecting a "best answer" is a great way to let your members know that this is useful and accurate information. To mark a post as best answer: Go to the forum on your live site. Click to access the relevant question. Click the Show More icon. Click Mark as Best Answer.
  • Can add a code snippet to a forum post?
    A forum is a great way to teach others about code. You can start a discussion or open a Q&A forum to take questions and provide answers to code problems. You can add code to any of your forum posts. Make sure to add it using Code Snippet so that it displays properly. Adding a code snippet to a forum post: Go to our forum. Click Create New Post or click Edit on an existing post. Add a post title. Add the post content, including the code. Highlight the code. Click the Code Snippet icon to format the code. When you're ready, click Publish.
  • Do you accept returns/exchanges?
    45-DAY MONEY BACK RETURN GUARANTEE We truly appreciate your business, and we want you to be 100% happy with your purchase. However, we know that one of the drawbacks of internet shopping is that you can't try something before you buy it. That's where our money-back guarantee comes in. If you are not completely satisfied with an item, for any reason, you can return it within 45 days of the shipping date for a complete refund of the merchandise price, subject to the limitations listed below. If you have a problem or question of any kind, call our fulfillment partners at 1-800-472-6274. They will do whatever it takes to put things right. Shipping Damage Please do not accept any shipment if the packaging appears damaged in any way. Check your order on receipt to be sure everything is included and in proper working order. Hidden damage and missing items should be reported within 48 hours of receipt. Shipping Costs on Returns Except for damaged and defective items, you must pay any return shipping and, if we sent you your purchase with Free Shipping (free to you but not to us), we will deduct the outbound shipping cost from your refund as follows: Free Ground Shipping – we will deduct $10 from your refund Free 2nd Day Air Shipping – we will deduct $50 from your refund Free Truck Freight (on Oversized Items) – we will deduct $75 from your refund Damaged and Defective Items For obvious damage, just refuse the shipment and we’ll make it right. For hidden damage or defects, call our Customer Service at 1-800-472-6274 and we’ll send you a shipping label so you can return the item at our expense. Conditions of Returns Returns must be in original packaging, complete with blank warranty cards, owner’s manual, all included parts and accessories, and no sign of wear or abuse. Otherwise, you may be subject to a restocking fee, repair charge, or disqualification. Items must include all original packing materials and must be double boxed if we sent them double boxed. Please avoid using duct tape and other adhesives that leave a residue. We recommend that you get insurance on return shipments. Shipping, insurance, and handling charges are not refundable. *Limitations and Exclusions Products in these categories CANNOT BE RETURNED once opened: Software Hardware with included software such as recording audio interfaces, digital mixers, USB and MIDI controllers, computer-based DJ systems and DJ Controllers Copyrighted Items: Books, CDs, DVDs, Sample libraries and blank media. Tubes, Stylus Needles, Harmonicas, Ear Worn Items, Wood or Plastic Recorders, Mouthpieces, Strings, Reeds or Fog Fluid. Special Order merchandise (items that are not shown on or regularly stocked by Sam Ash stores) must be paid in full on order and cannot be cancelled unless cancellable at the manufacturer and cannot be returned unless defective. Returns must be made within 14 days of purchase for Workstations, DJ and Lighting Equipment, and rack mounted signal processors, but we will accept exchanges for similar equipment for 45 days. The warranty on used merchandise only provides refunds and repairs, not product replacementWe reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items. Please note if you return an item, your refund will not include the original shipping costs. LIMITATION OF LIABILITY SAM ASH ® & HIT TALK ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. IN ALL CASES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, LOSS OR DAMAGE TO PROPERTY OR LOST PROFITS, SAM ASH’S LIABILITY IS LIMITED TO THE PRICE PAID FOR THE PRODUCT. SAM ASH IS NOT THE MANUFACTURER OF THE PRODUCT AND MAKES NO WARRANTY OTHER THAN THOSE SET FORTH IN THIS RECEIPT. To the extent the Exclusion of Warranties or Limitation of Liability conflicts with the laws of your state, state law will apply.
  • What if I change my mind and want to cancel my order?
    We want our customers to feel confident in their purchases, so we allow up to 6 business days to cancel your order. After this intial processing period our automation will be sending your order to our fulfilment partners and they will be your point of contact for order-related concerns. Fulfillment Center Phone Number 1-800-472-6274
  • Where do you ship? How long does it take?
    We do ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information. Most in-stock orders ship out within 24-48 hours. Backordered items will take additional time before they ship. Call our Fulfilment Service Center at 1-800-472-6274 for questions about backordered items.
  • Can You Ship To My PO BOX, APO or FPO Address?"
    No, all Internet orders must be shipped to a physical address.
  • Are there any discounts that can be offered?
    We have ongoing promotions and our Studio Partners can let you use their insider discounts on gear if you use any of their services. All of our registered members are eligible for $10 off any order they place.
  • What payment methods do you accept?
    We accept all major credit/debit cards, PayPal, and all major Mobile Payment Apps (CashApp, Venmo, Zelle, etc...). Just choose the Manual Payment option to pay using a Mobile Payment App and we'll call you to set up the transaction.
  • Is there an option for FREE shipping?
    We strive to offer the most competitive prices in the industry and we work hard to keep our shipping prices low, too! Most orders over $49.99 ship free** - even heavy or oversized items! Plus, thanks to our multiple distribution centers, most orders should arrive at your door within two days! Shortly after you place your order, a Shipping Confirmation email will arrive letting you know the order was picked, packed, and loaded on a truck. If you have any questions about your order, call 1-800-472-6274 for more information
  • Do you offer Saturday shipping?
    Saturday delivery may be available on certain orders. Call 1-800-472-6274 for more information.
  • How do you ship oversized/heavy items?
    Products that are too large to ship via Federal Express or other similar methods are shipped Truck Freight.
  • I was told my order will be shipped via Basic Truck Freight, what does this mean?
    Basic Truck Freight means the driver will bring the order to the end (tailgate) of the truck only. You will be responsible for carrying the product from the back of the truck into your house, or wherever it's going. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. If this is a service that you may require, please contact us for information and additional fees for this service. All common carrier deliveries are "tailgate" specific, i.e. drivers are not obligated to unload and carry items into your residence or business. Additional charges for items needing a Liftgate service will apply. Important Notice about Freight Truck Deliveries Always inspect your shipment BEFORE signing for it. If opening or assembling is not possible at the time your delivery is received, it is best to indicate "POSSIBLE CONCEALED DAMAGE" regardless of the condition of the box(es). Please make sure you retain a signed copy for yourself. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet you are asked to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. All freight damages (by Commerce Law) are the responsibility of the customer, but we will assist as fully as we can.
  • How can I check the status of my order?
    Just call 1-800-472-6274 to check on your order by phone between 9AM and 11PM EST, seven days a week.
  • Do you collect Sales Tax on each purchase?
    We collect sales tax as required by law in most US states. If we don’t collect tax in your state, you may still be required to pay the tax directly to your state. Check the laws in your state for your obligations.
  • Can I add or delete items once I have placed an order?
    If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9 AM and 11 PM EST. A representative will attempt to accommodate you but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.
  • How secure are my payment details?
    The security of our users' financial transactions is extremely important to us at Hit Talk and we are 100% committed to protecting you, as well as your customers. For this reason, Hit Talk complies with the Payment Card Industry Data Security Standards (PCI DSS). PCI Compliance The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction. PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner. Click here to read more about PCI compliance.
  • How do you handle fraudulent transactions?
    Our payment processor applies different models and tools to detect, prevent and/or stop fraudulent transactions. When a transaction is declined for suspected fraud, no further steps are needed from your end. If your payment is flagged mistakenly as fraudulent, we'll reach out for a follow-up payment.
  • Which currency is accepted for purchases?
    We accept USD (United States Dollar) for all purchases.
  • How does mass texting allow for texting supporters without giving out my number?
    Get closer to your supporters than ever before with our service is unique in the way that we allow you to send and receive text messages using our number. There is no app to download and your number will never be revealed to anyone.
  • How do I text my supporters back once I receive a message?
    Get Texts from fans will be sent from a tag with all numbers (Example @3546). You can respond to each fan by addressing them by their tag before sending your message (Example: @3546 thanks for reaching out to me, I will keep you updated on my latest album drops)
  • I want to send a text out to ALL my followers at once. How do I accomplish this?
    To send messages to all of your fans that join our network using your text word, just send a text message over to us with your Textword. This will initiate the mass text option, from that point just send over the message you'd like to send out to all your fans. It's that simple.
  • Is there a way to block contact from certain supporters?
    Blocking a fan is easy, just send a message over to us with the fans tag (Example @3546) with the hashtag '#BLOCK' and we'll place them on your do not contact list. (Example @3546 #BLOCK)
  • I want to have my own custom number to text my supporters from.
    Our Ozone Player plan will provide you with your own phone number to text and call your fans from. Choose from a toll-free or local number anywhere in the country. We can set up your own custom hold music and a call menu (Example Press 1 for merchandise, Press 2 for management). Fans will text your number directly and the messages will come over via the phone you use already.
  • I have a management team that handles my social networking. Can I include them in my plan?
    Sure, with our Astronaut plan you can add up to 2 other team members to help field calls and answer texts messages sent to you. Our Ozone Player plan allows up to 4 team members to be added.
  • How do I contact support for help with my services?
    Just text the word 'SUPPORT to our number and select the service you need assistance with.
  • Can I have texts sent to my email instead of my phone?
    Yes, you can, please text SUPPORT to our number and select TEXTING. An agent will reach out to you, let them know you want to change your texting delivery option.
  • How much are the plans a month?
  • What is a textword?
    Get the word out on your brand! TEXTWORDS are the best way to express your creativity and allow supporters to send a unique word of your choice to our phone number to join a list of your other supporters. When you send that textword to our phone number you'll be prompted to send a mass text to all the supporters on your list. The amount of times this action can take place is determined by which membership plan you've signed up for.
  • What is DirectText, and how does it help connect with supporters?
    Connect with your fans and followers you love like never before! DirectText allows your supporters to contact you through the texting app that is pre-installed on your device. They would send a message to our phone number placing your @yourusertag at the beginning of the message to ensure it comes directly to you.
  • How can I premier my videos on Hit Talk Radio?
    Make sure your next cinematic project hits the market in a BIG way! We have a channel for new releases from our network members on the Ozone Player tier. You can select to have viewers pay before they can access the content, this money would come directly to you, 100% of the profits will go to the content creator.
  • What is Gas Money?
    Donations contributed towards Hit Talk Radio are referred to as Gas Money and will allow for donors to add a message to display during the broadcast. Feel free to promote your brand, release our just show support for the community.
  • I donated while there was no live stream, will my message show up during the next broadcast?
    All data is updated once the live stream is started, if you donated and added a message you'd like to be read on-air, tune in for the very next broadcast to see it.
  • When are the broadcast held for Hit Talk Radio?
    Our broadcasts mostly align with our content creators' schedule but all of our events whether online or in-person can be found on our Hit Talk Radio homepage. Please refer to our Events Calendar to stay up to date on upcoming streams.
  • Can I view Hit Talk Radio on YouTube, Facebook or Twitter?
    We multicast to multiple platforms and allow for viewers to join us from any one of those platforms. To interact with the livestream viewers must join the network. Chatting, exchanging files and sending personal messages to other members is only available to Astronauts and Ozone Players.
  • There are 4 members at the top of the broadcasts, how did they get there?
    The members at the top of the broadcast have contributed the most Gas Money at one time during a live stream.
  • What if I miss a livestream?
    Our live streams are saved so you can revisit them at any time. If a video is available, feel free to follow along at your own pace to complete that step in your own time.
  • Can I contact another member privately during a livestream?
    Yes, while the live stream is going on, you can message other members privately by double-clicking their avatar. This will open a private chat box where you two can swap messages and files without the community members seeing. Feel free to join the live stream Main Chat when you're finished with the private session.
  • How do I submit my tracks for playback?
    Follow this link to upload your latest tracks for promotional playback on our livestreams. Feel free to sign up for an account to edit your submissions, add more tracks and edit your release's placement. Please note that each submission is eligible for a deal on physical distribution. Tracks with the most votes will receive a deal on vinyl, CDs, and custom USBs. Good Luck!
  • I am a content creator looking to have my broadcast placed in syndication. Do you offer spots?
    Yes! We offer syndication for all content creators who cater to our network members (audio artists, producers, and the industry we're changing. Follow this link and click the 'Broadcast Your Show' button to book a slot today! We'll broadcast your content on the same day at the same time every week. You can cancel your shows on any week by clicking on "My Broadcasts' and finding the broadcast you'd like to make an edit to. You can reschedule, cancel or make edits to the show details. Can't wait to help get your content out to our world!
  • Can I view all the live tracks that have been uploaded to Hit Talk Radio?
    Follow the link here to see all the live songs that have been submitted for promotion. You can also click the 'View All Tracks' button on the Hit Talk Radio page.
  • I signed up for a creative course, how will I know what step I am on?
    The courses layout is available in your account under 'My Help Center' or you can visit our Programs page, click on the 'View' button. The current step you're on will still have an open circle next to the title of the step. (Completed steps will have a filled circle next to the title)
  • On creative course work, how do mark a step as completed once I've done the work?
    To complete a step you must click the 'Complete' button on the step you've completed from the creative coursework page. You'll be prompted with review questions, if answered correctly your step will be marked as completed.
  • How much does each program cost?
    Many of our helpful programs and articles are FREE but each course has its own costs, more intensive courses may include charges.
  • What are the badges earned at the course used for?
    Show off your accomplishments! Our badges all have significance in that they allow for in-network perks that non-participating members aren't privy to. For example, you may earn a badge that allows for a free membership upgrade for a set time or access to exclusive files including software, plugins, and other content to help you create.
  • What are the helpful articles on the programs page for?
    We've set up helpful articles to guide participants through our coursework and the industry as a whole.
  • I know the coursework, can I skip steps to move faster?
    While we allow for all our participants to work at their own pace, it is highly recommended to stay on course with all members to pick up on information shared among us. Please note that the final step is always collectively reviewed as a network so we can congratulate each other on our accomplishments.
  • Do I have to be a member of the network to participate in creative programs?
    Registration with our network is required to join any program.
  • How do I complete steps in the coursework?
    You're a smart one! Once you feel you've got a good grasp on the topic on a particular step, feel free to click the 'Complete' button. You'll be prompted to answer exit questions to finalize the step.
  • I am a network member and studio partner, can I join the course and pass the information along to my clients?
    Please feel free to join just as any other member would, sharing the content is encouraged. Thank You!
  • How do I call other members' extensions?
    Members who have signed up for the Astronaut plan will be given a 4-digit extension to share with other network members, supporters, and other industry connections. Callers will dial our phone number (1-833-HIT-TALK) and at the call menu they can enter the 4-digit extension of the party they would like to reach. The receiving party will see the phone number of the caller trying to reach them but when they pick up they will be notified that this is a caller from Hit Talk, at that time they can choose to accept the call or decline it.
  • How do I transfer calls to other network members?
    Part 1 - Blind Live Call Transfer Blind Transfer provides you the ability to connect a transferred call to the specified destination immediately. 1. While on a live Hit Talk phone call, press "#,# (Pound, Pound)" to initiate the Call Transfer feature. 2. You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code. 3. Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hang up" notification. Upon ending the call, the caller will be connected to the desired destination. Learn more about blind transfer behaviors here: Blind Transfer Behaviors Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*(Star)." Important note: If you are transferring a call directly to a Forwarding Phone Number and the Forwarding Phone Number does not answer, the call will be returned to the phone that originally initiated the transfer. This will not happen if voicemail or another automated answering system accepts the transferred call. Part 2 - Attended Live Call Transfer Attended Transfer provides you the ability to speak with the receiving destination before completing the transfer. 1. While on a live Hit Talk phone call, press "#,#(Pound, Pound)" to initiate the Call Transfer feature. 2. You will hear an audio prompt indicating the transfer process is active. Once you hear a dial tone, enter the desired (4) digit transfer code. 3. Once you enter the (4) digit transfer code, you will hear the "transfer complete, you may hang up" notification. Do not end the call. Instead, remain on the line, and you will be connected to the receiving party. Once you have concluded your conversation with the receiving party, you may disconnect the call, and the transfer will be completed. Tip: If you wish to cancel the transfer process and retain the call on your phone, you may do so by pressing "*(Star)." Important note: If you are transferring a call directly to a Forwarding Phone Number and the Forwarding Phone Number does not answer, the call will be returned to the phone that originally initiated the transfer. This will not happen if voicemail or another automated answering system accepts the transferred call.
  • Can I set operating hours so that my phone will only ring at certain times?
    In order to change your operating hours, you'll need to head to 'My Studios' inside your account. Find the line you'd like to change the operating hours for and click the 'Edit' button. Once you've set your operating hours please feel free to click 'Save' and your changes will be submitted to our support team. Please note that changes to operating hours can take up to 24 hours to take effect.
  • Can I add my own hold music?
    If you're signed up for our Astronaut plan, you can add your own audio so that callers can listen before you pick up your line. This is a great way to promote your new release and update callers on your latest news. To change your hold music head to your account and click 'My Studios', locate the line you'd like to change the hold music for, and click the 'Edit' button. Once you've uploaded the audio you'd like to have play as your hold music click the 'Upload' button. *Please note changes to hold music can take up to 48 hours depending on the size of the file and our support team's schedule.
  • How do I add a caller to the block list?
    If you'd like to block a caller, just text our phone number and let us know and we'll place them on our national block list. We truly respect our network members and disrespect to one of us is disrecpect to all of us.
  • Does Hit Talk offer toll-free or local phone numbers?
    Yes! With our Ozone Player plan, we offer toll-free and local phone numbers people can use to reach you through the phone device you already use to receive calls. As an added bonus we'll set up a call menu (press 1 for sales, press 2 for engineering, etc..) for you and your team as well. Check out our pricing page for more information and the benefits we offer when you register as an Ozone Player.
  • How will I know when a Hit Talk call is coming through?
    When a caller dials your extension from our mainline your phone will ring and the caller's phone number will be displayed on your device's caller ID. There will be an audio announcement prompting you to accept or decline the call if the call came through our system. If you decline to pick up the phone the caller is sent to your voicemail if you have it set up.
  • How do I change my extension?
    To request a change to your existing extension, please text our support team at 1-833-HIT-TALK with your desired extension and we'll do our best to accommodate your request. Please note that if another network member has already chosen your desired extension you'll need to submit another.
  • Can I call out from my Hit Talk extension?
    At this time it is not possible to make outbound calls using your extension but we are currently working on adding this feature for our members.
  • Can I get a recording from inbound calls to my extension?
    Yes! We offer call recordings to members that have signed up for our Astronaut or Ozone Player plans. You'd just need to head to your account and click the 'My Studios' link. Select the listing you'd like to obtain recordings from and click the 'Manage Listing' button. Scroll to the call recording section of the page and click the 'Request Entire Call History' button. You'll need to choose the dates of the calls you'd like to get the recordings for. Please allow 24 hours for the recordings to be emailed out to you.
  • How many team members can I add to my extension?
    At this time 4 team members are the max you can add to your extension. If you should need to add more than 4 please text our support team at 1-833-HIT-TALK to let us know how many more lines you'll need and they will discuss pricing with you.
  • How can Project MGMT help me produce and release my music?
    Our Project MGMT team has had experience in the studio, in the manufacturing plant, and in digital distribution. We'd love to help make sure your music is release-ready. You'll upload your songs to your release to your 'My Releases' page inside your account. Once you've got the final versions of your songs submitted, you've labeled which songs are singles, and finalized your track listing you can schedule a callback from us to go over the project before you release it. Below you'll find the different tools Project MGMT offers: Nationwide Studio Network With our network of over 10,000 studios, we're connected to audio labs in every region of the nation. We work to get discounted rates on your first sessions with selected studios close to you. Recording, mixing, mastering, and more, we'll make sure you get to work with professionals in your area. Physical Distribution Our manufacturing affiliate has been in business for over 70 years and has helped independent artists get their music replicated, duplicated, and loaded up on custom USBs all over the world. Although the wait on vinyl albums can be lengthy it may be worth it if you can get commitment from your fanbase. Digital Distribution With every order of CDs that you decide to purchase from our manufacturing affiliate, your release is eligible for free Standard distribution with CD Baby. This is an optional feature but could be very helpful in helping to promote your release. Please let our manufacturing affiliate know if you'd like to add this to any order of CDs that are packaged (jewel cases, jackets, etc...). The songs on your release must have ISRCs and a UPC code assigned to it in order to get it posted on major platforms. *Bonus - We'll review your artwork for both digital and physical distribution to see if it is release-ready. Dynamic QR Codes Most people are familiar with how QR codes work, you scan the code with the built-in camera on your smartphone to access the exclusive content (website, social media page, etc...). This can help direct your fans who purchase physical merch to digital platforms where they find special perks for supporting you. Put these codes on your CDs, tags on your merch, or anywhere that is easily visible. Set the website to go to when the code is scanned and collect data from your supporters. Hit Talk EXT Get your own EXT on our network to receive music business calls on the device you already use! Don't give out your number to music connects again, have them call our national toll-free number (1-833-HIT-TALK) and enter your EXT to get connected directly to your device. If you're busy when the auto-attendant announces the incoming call just decline it and the caller will be sent to your voicemail (if you have one set up). Set your own hours of operation so you can keep your music business and personal life separate. TEXTWORDS Once your project is released we'll assign a TEXTWORD to it so your fans can vote for the release. When voters vote for your release it increases your chances of getting FREE physical distribution and enters the voter in a drawing for an Amazon gift card. The voting data will be made available to you along with the subscribers to the TEXTWORDs that you are assigned for each of your tracks. This will allow you to market to specific supporters when you release music similar to what you've already released and let them know when new music is coming out. *20 Mass Text Alerts Monthly - Text your subscribers 20 text messages a month. This rule is strictly enforced and WILL lead to removal from our network. Discount On Instrumentals Search our catalog of instrumentals suitable for any release you're working on. With a selection of tracks from producers all over the globe, we'llhelp get a 5% discount on the exact track that will help push your project to the next level!
  • Who will my project manager be?
    We work together as a team to field the inquiries and project details from our network members. While you won’t have a specific member of our team assigned to your release before you’re ready to distribute your music we’ll respond to every question you text over to us quickly with as much knowledge as we can provide.
  • What music industry topics does Project MGMT cover?
    Music Production - We have a catalog of exclusive tracks to choose from and our team consists of music producers who can help you select the right track to help make your release a hit. Album Artwork Review - Whether you’re releasing your music digitally or physically our team can review it to make sure it’s within the specifications of our affiliate manufacturer and digital platforms (Spotify, Apple Music, etc…). We can also refer you to graphic designers that can help bring your album artwork to life. Studio Equipment and Terms - While you’re in the studio you may come across gear that you’re interested in or terms the engineer uses that you want to get clarity on. Feel free to reach out to our MGMT team with any questions you may have and we’ll be happy to help. Physical Distribution - Our team members have worked in the manufacturing plant where CDs, USBs, vinyl albums and much more along with the printed materials that independent artists have used to help push their music and they’re on standby waiting to help move you and project through this process as smoothly as possible. Digital Distribution - When you place your music on digital platforms for download, purchase, or streaming you may have questions about how the process actually works. We’ll make sure that you understand how to best operate in such a vast marketplace and give you insight on how to benefit from your digital release. Codes - UPC, ISRC, and QR codes are used to collect data on the activity of your release. When a barcode is scanned, if it has been registered with Nielsen SoundScan the data from that sale is stored in their database. ISRCs are used similarly but monitor the activity of each track separately and this information can usually be found on the dashboard inside your digital distributor account. QR codes are the newest and most customizable of all the codes. They allow recording artists to collect and store data directly from their clients for marketing purposes. All these codes are helpful in getting info from your latest release to better plan your next one and we’re here to offer our expertise.
  • How do I contact Project MGMT?
    When you have a question for our team text it over to our toll-free number (1-833-HIT-TALK) and use our TextTag @MGMT to make sure it makes it to the right department. (Example @MGMT Can I distribute my music through two distributors?)
  • What experience does your Project MGMT team have?
    We have experience in studios dealing with recording, mixing, and mastering tracks along with producing them from scratch. Our staff members help independent artists get their releases placed on digital platforms and physical media. By working in the actual manufacturing plant our team can help make sure your project stays on track. We know the specifications for printing your artwork along with digital requirements set up by distributors in order to get your release published.
  • Does Project MGMT help promote projects?
    Yes, we do! We’ll place your release on our social media accounts, your music videos will be placed on Hit Talk Radio and your singles will be used to promote the studio you recorded them at. We also offer self-promotional tools as well, our custom QR codes can be used to help get new listeners to your music and TEXTWORDS can be shared with your supporters so they can subscribe to your text list. Send out text alerts to your text lists to keep your supporters in the loop.
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